Digital Products are non-refundable and not exchangeable, however all care will be given to deliver a product that you are happy with. You may request edits and revisions to ensure the end product is exactly what you want. Please contact me if you require edits prior to final payment.
A water-marked draft version of the product will be sent to you to check. If you would like it edited please let me know.
Once final payment is received you will be sent the digital file with the finished product.
Non-digital products, e.g. DVDs, Tour Posters, will be produced on high quality materials. Postage costs to be negotiated depending on carriage service and whether it is urgent.
Please see the Copyright Notice. Once payment has been received the item is yours to do as you please. Until that time it remains the property of Moshriff Creative. You may be requested to give permission for an excerpt or copy to be used for promotional reasons by Moshriff Creative. Please notify me if you do not want it used in this way.
Time frame to delivery of the finished product is dependent on the complexity and size of the item required. This will be discussed prior to the job commencing.
An extra fee may be added for projects that require extra time, a higher number of edits than usual, or a rapid completion time frame. This will be discussed prior to job completion.
Please ensure you save and back up any digital files that are sent to you by Moshriff Creative. Further copies may not be possible if the original file has been lost.